Support Frequently Asked Questions
Registration questions
Update questions
Mil Shield technical questions
I have purchased Mil Shield but it still shows me a trial version label
After the purchase you will receive an e-mail message with the registration code and instructions how to enter it into the program. In order to unlock the program to the full version, you have to enter the registration code in the program. If you have not received the registration code, or you can not find it, write us a message to support@milincorporated.com.
Mil Shield rejected my registration code
Here are the possible reasons for this problem:
-
Each version of Mil Shield has its own registration code. This means that you can not (for example) use the registration code of Mil Shield 4.5 to register Mil Shield 3.1 or Mil Shield 5.0. If you want to upgrade to new version of the program, look into Update questions for more information.
- The registration code must be entered exactly as it appears on the e-mail that you have received after the purchase. To avoid errors, it is best to copy the code from the e-mail and paste it into the field in the Buy Now window of Mil Shield.
I lost my registration serial number. How can I find it?
We have records of all purchases of Mil Shield, so all you need to do is to write us a message to support@milincorporated.com. Do not forget to include in your message at least one of the following (otherwise we can not verify that you have purchased the program):
- First and last name, which you have entered in the order form.
- The e-mail address, which you have entered in the order form.
- The order ID (which is different from the registration code) that you have received after the purchase.
I changed my PC. How to install Mil Shield?
You have to do the following things:
-
If you have installed unregistered version of Mil Shield and you do not have the registration code for this version, you must uninstall it because it will stop working when its trial period is over. IMPORTANT: Answer NO when asked if you want to keep your settings during the uninstallation.
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If you have lost the registration code, please write a message to support@milincorporated.com with your name and/or e-mail address that you have used to purchase Mil Shield and we will send you the registration code. After you have received your original registration code, continue with the next step in this list.
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Go to this page and download the appropriate version of Mil Shield (the one that you have purchased). If you are not sure which was the version of Mil Shield that you have purchased, write us a message at support@milincorporated.com with your name and/or e-mail address that you have used to purchase Mil Shield and we will give you the correct download link.
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Install the downloaded version of Mil Shield on your new PC and register it with your original registration code. To register it, you have to click the BuyNow button on the left side of the program, then enter the registration code into the text field and finally click the Register button.
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If there is newer version of Mil Shield, you can upgrade to it for free.
I formatted/changed my hard disk. How to install Mil Shield?
See the answer of the above question.
How to upgrade Mil Shield to new version?
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Go to Mil Shield web page and click on the Free download button in order to download the latest version of the program.
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Start the installation of the new version. If your current version is too old (released more than one year ago), the new version will ask you what you want to do (try the new version, continue with your current version or download the latest version that you can use for free).
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After installation, the new version must not have the Buy Now button and the trial version label. If you have any problems after the upgrade, write a message to support@milincorporated.com.
How can I download an older version of Mil Shield?
Go to this web page and download the version that you need.
After upgrade the new version of Mil Shield does not start
If the old version of the program is too old, the upgrade may cause some problems. In such cases, dot the following things:
-
Uninstall the new version of the program (but keep its installation package) and answer NO when asked if you want to keep your settings.
- Install again the new version of the program.
If you still have problems after the above procedure, write a message to support@milincorporated.com.
How can I turn on the cleaning of index.dat files?
There is no specific option for the cleaning of the index.dat files in the What to clean?
settings window because there are few different types of index.dat files that are associated with other tracks.
There is a simple rule of thumb however: if the first 3 settings (Temporary Internet Files,
Cookies and UserData records, and Browse history records) in the
What to clean? window are turned on, then all index.dat files will be cleaned.
These settings are turned on by default.
After the cleaning the index.dat files are not gone and they have the same size as before. Why is that?
The index.dat files are
cleaned and shredded in a way that prevents any attempt to restore their
content. The files are not removed since this will cause Windows and/or Internet
Explorer to crash but their content is deleted with a special algorithm that
fills everything with meaningless numbers. This also makes possible to preserve
certain records in the index.dat files, if you want. By default all index.dat records are
destroyed but you can define one or more trusted sites and their tracks will not
be deleted. You can try any kind of index.dat reading application to check that
there is no personal information left in these files.
It is possible in
principle to remove index.dat files but it will require restart of Windows and
will not give you any advantages from the security point of view. In fact,
complete removal of the index.dat files is more insecure because their content
is often not really destroyed but they are just declared as “disk free space”.
The method that Mil Shield uses is independent from Windows and Internet Explorer
and completely erases and shreds the content of all index.dat
files.
I can't install Mil Shield on Windows NT/2000/XP/Vista. Why is that?
On Windows NT, Windows 2000, Windows XP and Windows Vista only
administrators can install applications. If you are receiving a
message that your user account doesn’t have administrative rights
you just need to log out and log in as administrator and run the
installation program again.
This restriction is a built-in security measure
on these operating systems. If you still can’t install the software
after switching to an account with administrator rights then send a
message to support@milincorporated.com.
Why is Mil Shield visible on all user accounts when I install it only in one account?
There can be few different reasons for this problem:
- If you are running Windows 95, Windows 98
or Windows Me you need to check if the user profiles have
separate Start Menu and Desktop folders for each user. To do
this go to Start menu | Settings | Control Panel. Then double
click on Users to open User Settings dialog window.
There you must select the name of your user profile from the list and
click Change Settings button below.
This opens Personalized Items Settings dialog window.
If both Desktop and Start Menu checkboxes
are checked the problem is elsewhere; in this case click
Cancel and look below for other possible causes to this
problem.
If Desktop or Start Menu checkboxes are
not checked you need to do the following things:
- Uninstall Mil Shield
- Check both Desktop and Start Menu checkboxes in
Personalized Items Settings dialog window
and click OK.
- Restart Windows.
- Finally, install Mil Shield again with
appropriate settings.
This should fix the problem.
- On all operating systems if there was a
previous installation of Mil Shield in all
user accounts you should uninstall Mil Shield
first and then install it again only in one user account. If
the shortcuts to Mil Shield still remain in
other accounts just delete them.
I can't add a new trusted site because Mil Shield says it is already added but it isn't
Mil Shield uses the URL (address) of the trusted sites that you entered as
patterns when it decides if the tracks from given Internet address should
be cleaned or not. If you entered the address yahoo.com as trusted site then
it will protect everything that contains yahoo.com: www.yahoo.com,
mail.yahoo.com, a.yahoo.com, etc. Therefore if
later you try to add for example www.yahoo.com as trusted site then
Mil Shield will not let you because it is already protected by the yahoo.com
entry that you entered before.
I cleaned tracks only in one account but they disappeared in all accounts
Because of the way Windows and Internet Explorer work, some of the tracks are common
for all accounts so if you clean one account all tracks of this kind are cleaned.
Click here
to see how different Windows and Internet
Explorer versions deal with the tracks.
The other applications, which tracks can be cleaned by Mil Shield,
usually keep their tracks separately for each user separately. However some of the
applications (for example IrfanView) keep some or all of their tracks in one
place and therefore their settings will be cleaned on all user accounts
even if you are cleaning only one user account.
I cleaned my Start menu Run history but it's still there
Because Windows Explorer caches the MRU list in the memory in some cases you
can see the Run history even after it was cleaned by Mil Shield. In order to
make it disappear you must click the Start button, click Turn Off Computer, and then click Cancel.
The best solution is to let Mil Shield to clean everything when Windows shuts down.
Note that by default Mil Shield restarts Windows shell (explorer.exe process) when you press
stealth key combination and therefore in this case the Run history will be gone immediately.
Mil Shield does not clean Start menu most frequently used (MFU) programs list
This option is not turned on by default. You have to turn it on in the "What to clean?" settings window.
Mil Shield gave me a warning while cleaning Windows temporary files
If the application that created some temporary files is still open and uses these
files you can receive occasional warnings during the cleaning process. You can
safely ignore these warnings.
The option to clean all user accounts is disabled
If you have Windows Vista, this option is unavailable because of the security restrictions of this operating system. If you have Windows NT, Windows 2000 or Windows XP you can not set this
option unless your account has administrative rights.
Windows Vista thumbnails cache is not cleaned. Why?
The Windows Vista thumbnail cache files are opened by Windows all the time. Therefore it is impossible to delete them completely but Mil Shield is capable of shredding their content and filling them with zeros thus completely protecting your privacy.
You can use binary (hex editor) or even Notepad to check if the files are empty after they are cleaned by Mil Shield.
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