Support Frequently Asked Questions
Mil Shield technical questions
Mil Firewall technical questions
I have purchased your product but it still shows me a trial version label
After the purchase you will receive an e-mail message with the registration code and instructions how to enter it into the program. In order to unlock the program to the full version, you have to enter the registration code in the program. If you have not received the registration code, or you can not find it, write us a message to firstname.lastname@example.org.
Your product rejected my registration code
Here are the possible reasons for this problem:
Each version of our programs has its own registration code. This means that you can not (for example) use the registration code of Mil Shield 6.3 to register Mil Shield 6.5 or Mil Firewall 1.5. If you want to upgrade to new version of the program, look into Update questions for more information.
- The registration code must be entered exactly as it appears on the e-mail that you have received after the purchase. To avoid errors, it is best to copy the code from the e-mail and paste it into the field in the Buy Now window of the program.
I lost my registration serial number. How can I find it?
We have records of all purchases, so all you need to do is to write us a message at email@example.com. Do not forget to include in your message the name of the product that you have purchased and at least one of the following (otherwise we can not verify that you have purchased the program):
- First and last name that you have entered in the order form.
- The e-mail address that you have entered in the order form.
- The order ID (which is different from the registration code) that you have received after the purchase.
I changed my PC. How to install your product?
You have to do the following things:
If you have installed unregistered version of the program and you have purchased the program more than one year ago, you must uninstall it because it will stop working when its trial period is over. IMPORTANT: Answer YES when asked if you are sure and NO when asked if you want to keep your settings during the uninstallation.
Go to this page for Mil Shield or this page for Mil Firewall, and download the appropriate version of the program. If you are not sure when you have purchased the program, write us a message at firstname.lastname@example.org with your name and/or e-mail address that you have used to purchase the program and we will give you the correct download link.
If the downloaded version is different than the purchased version or if you have lost the registration code, please write a message to email@example.com with your name and/or e-mail address that you have used to purchase the program and we will send you the registration code for the latest version of Mil Shield that you can use for free.
Install the downloaded version of the program on your new PC and register it with its registration code. To register it, you have to click the BuyNow button on the left side of the program, then enter the registration code into the text field and finally click the Register button.
I formatted/changed my hard disk. How to install your program(s)?
See the answer of the above question.
How to upgrade my program to new version?
Go to the product web page and click on the Free download button in order to download the latest version of the program.
Start the installation of the new version. If your current version is too old (released more than one year ago), the new version will ask you what you want to do (try the new version, continue with your current version or download the latest version that you can use for free).
After installation, the new version must not have the Buy Now button and the trial version label. If you have any problems after the upgrade, write a message to firstname.lastname@example.org.
How can I download an older version of your program?
Go to this page for Mil Shield or this page for Mil Firewall, and download the version that you need.
After upgrade the new version of the program does not start
If the old version of the program is too old, the upgrade may cause some problems. In such cases, do the following things:
Uninstall the new version of the program. Answer YES when asked if you are sure and NO when asked if you want to keep your settings.
- Install again the new version of the program.
If you still have problems after the above procedure, write a message to email@example.com.
How can I turn on the cleaning of index.dat files?
There is no specific option for the cleaning of the index.dat files in the What to clean?
settings window because there are few different types of index.dat files that are associated with other tracks.
There is a simple rule of thumb however: if the first 3 settings (Temporary Internet Files,
Cookies and UserData records, and Browse history records) in the
What to clean? window are turned on, then all index.dat files will be cleaned.
These settings are turned on by default.
After the cleaning the index.dat files are not gone and they have the same size as before. Why is that?
The index.dat files are
cleaned and shredded in a way that prevents any attempt to restore their
content. The files are not removed since this will cause Windows and/or Internet
Explorer to crash but their content is deleted with a special algorithm that
fills everything with meaningless numbers. This also makes possible to preserve
certain records in the index.dat files, if you want. By default all index.dat records are
destroyed but you can define one or more trusted sites and their tracks will not
be deleted. You can try any kind of index.dat reading application to check that
there is no personal information left in these files.
It is possible in
principle to remove index.dat files but it will require restart of Windows and
will not give you any advantages from the security point of view. In fact,
complete removal of the index.dat files is more insecure because their content
is often not really destroyed but they are just declared as “disk free space”.
The method that Mil Shield uses is independent from Windows and Internet Explorer
and completely erases and shreds the content of all index.dat
I can't install Mil Shield. Why is that?
On Windows 8.1, 8, 7, Vista, XP and 2000 only
administrators can install applications. If you are receiving a
message that your user account doesn’t have administrative rights
you just need to log out and log in as administrator and run the
installation program again.
This restriction is a built-in security measure
on these operating systems. If you still can’t install the software
after switching to an account with administrator rights then send a
message to firstname.lastname@example.org.
Why is Mil Shield visible on all user accounts when I install it only in one account?
There can be few different reasons for this problem:
- On all operating systems if there was a
previous installation of Mil Shield in all
user accounts you should uninstall Mil Shield
first and then install it again only in one user account. If
the shortcuts to Mil Shield still remain in
other accounts just delete them.
- If you are running Windows 95, Windows 98
or Windows Me you need to check if the user profiles have
separate Start Menu and Desktop folders for each user. To do
this go to Start menu | Settings | Control Panel. Then double
click on Users to open User Settings dialog window.
There you must select the name of your user profile from the list and
click Change Settings button below.
This opens Personalized Items Settings dialog window.
If both Desktop and Start Menu checkboxes
are checked the problem is elsewhere; in this case click
Cancel and look below for other possible causes to this
If Desktop or Start Menu checkboxes are
not checked you need to do the following things:
This should fix the problem.
- Uninstall Mil Shield
- Check both Desktop and Start Menu checkboxes in
Personalized Items Settings dialog window
and click OK.
- Restart Windows.
- Finally, install Mil Shield again with
There are tracks remaining in the Internet Explorer's address bar after the cleaning
The recent versions of Internet Explorer show many things in the address bar: the typed URL history,
the browse history, the Favorites and sometimes even local files on your PC. Only the typed URL history
and the browse history are privacy threats and Mil Shield cleans only them (shown in red frame in the
If you want to keep your address bar clean, you can disable the showing of Favorites and local files
in it by doing the following things:
- Start Internet Explorer.
- Click on the Tools -> Internet Options menu. This will open the Internet Options dialog window
- In this window, click on the Content tab and find the AutoComplete section in this tab.
In this section, you will see a button with label Settings. Click it and it will open the AutoComplete settings window.
- Turn off the Favorites check box to prevent Internet Explorer from showing your Favorites in the address bar
(you can turn off the Browsing history too but it is pointless as IE will still store the history in its index.dat files anyway).
- Turn off the Use Windows Search for better results check box to prevent Internet Explorer from showing some local files in the address bar.
- Click OK button to close the AutoComplete Settings window and then click the OK button to close the Internet Options window.
- Now the history of the address bar will be empty after each clean with Mil Shield.
There are tracks remaining in the Internet Explorer's search box after the cleaning
The recent versions of Internet Explorer show more than your personal search history in the search box. It also shows the
so called suggestions from your current search provider (Google, Bing or someone else) and history of some of the
search result pages.
Only the search history and the search result pages history are privacy threats (they are shown in red frames in the screenshot above).
The suggestions are not your own personal search history but instead they are a list of most popular searches on the Internet. They are just
a convenience and they do not show your personal search history. Mil Shield cleans the privacy threatening search history but leaves the suggestions intact.
If you want to keep your search box clean, you can disable the showing of search suggestions
in it by doing the following things:
- Start Internet Explorer.
- Click on the Tools -> Manage Add-ons menu. This will open the Manage Add-ons dialog window
- In this window, click on the Search Providers label in its left side.
- Find the search provider that you are currently using and right-click it with your mouse. This will open a context menu.
Click the option Disable Suggestions from this menu.
- Click Close button to close the Manage Add-ons window.
- Now search box drop down list will be empty after each clean with Mil Shield.
I can't add a new trusted site because Mil Shield says it is already added but it isn't
Mil Shield uses the URL (address) of the trusted sites that you entered as
patterns when it decides if the tracks from given Internet address should
be cleaned or not. If you entered the address yahoo.com as trusted site then
it will protect everything that contains yahoo.com: www.yahoo.com,
mail.yahoo.com, a.yahoo.com, etc. Therefore if
later you try to add for example www.yahoo.com as trusted site then
Mil Shield will not let you because it is already protected by the yahoo.com
entry that you entered before.
I cleaned tracks only in one account but they disappeared in all accounts
Because of the way Windows and Internet Explorer work, some of the tracks are common
for all accounts so if you clean one account all tracks of this kind are cleaned.
to see how different Windows and Internet
Explorer versions deal with the tracks.
The other applications, which tracks can be cleaned by Mil Shield,
usually keep their tracks separately for each user separately. However some of the
applications (for example IrfanView) keep some or all of their tracks in one
place and therefore their settings will be cleaned on all user accounts
even if you are cleaning only one user account.
I cleaned my Start menu Run history but it's still there
Because Windows Explorer caches the MRU list in the memory in some cases you
can see the Run history even after it was cleaned by Mil Shield. In order to
make it disappear you must click the Start button, click Turn Off Computer, and then click Cancel.
The best solution is to let Mil Shield to clean everything when Windows shuts down.
Note that by default Mil Shield restarts Windows shell (explorer.exe process) when you press
stealth key combination and therefore in this case the Run history will be gone immediately.
Mil Shield does not clean Start menu most frequently used (MFU) programs list
This option is not turned on by default. You have to turn it on in the "What to clean?" settings window.
Mil Shield gave me a warning while cleaning Windows temporary files
If the application that created some temporary files is still open and uses these
files you can receive occasional warnings during the cleaning process. You can
safely ignore these warnings.
The option to clean all user accounts is disabled
If you have Windows Vista, this option is unavailable because of the security restrictions of this operating system. If you have Windows NT, Windows 2000 or Windows XP you can not set this
option unless your account has administrative rights.
Windows Vista thumbnails cache is not cleaned. Why?
The Windows Vista thumbnail cache files are opened by Windows all the time. Therefore it is impossible to delete them completely but Mil Shield is capable of shredding their content and filling them with zeros thus completely protecting your privacy.
You can use binary (hex editor) or even Notepad to check if the files are empty after they are cleaned by Mil Shield.
A program wants to access the network. Should I allow it?
The answer depends on the following things:
- Does this program really needs access to the network?
If the program's function does not require network connections, it is best to disable its network access. Many programs use network connections to check for new versions but they may "slip" another information to its authors, while doing the version check. Additionally, they may have network vulnerabilities, which may be exploited in the future, if allow them to access the network.
- Is the program's author or publisher someone that you can trust?
Even if the program really needs the network connection, be careful if the program's author is unknown to you or you have downloaded the program not from its official site but from another place.
- Which remote addresses the program wants to access?
In most cases Mil Firewall will be able to show you the name of the remote computer that the program tries to access. If it does not make sense (for example a program that claims to be created from Microsoft tries to access the domain oleole_20.co.tw when trying to check for new version), you can assume that this is a trojan horse or adware program.
Even if you decide to allow the network access, you can do it temporarily (just turn off the checkbox "Do not ask me this question again" in the Mil Firewall pop-up window, which asks you for the program's network access) if you are not sure that this program should be allowed to access the network whenever it wants.
Additionally, it is recommended to go to the Program rules window of the Mil Firewall and fine-tune the rule for this program, limiting the addresses that it may access. For example a program, that needs access to the other computers on your home or office network, should be limited to Private addresses.
How can I temporarily disable all network traffic?
In some cases a program that you allowed to access the internet may "go rogue" and you may need to immediately stop all network traffic until you sort out the problem. In such cases, instead of removing all network cables of your computer, you may right-click the Mil Firewall icon on the taskbar in the lower right corner of your screen and select the option Block all traffic. This will immediately block all incoming and outgoing network traffic on all network adapters, regardless of your current Mil Firewall settings.
After you have corrected the problem, you can allow the normal network access again by selecting Normal on the right-click menu of Mil Shield taskbar icon.
How can I temporarily switch off Mil Firewall?
In some cases, where you want to be sure that your network connectivity problems are not due to the firewall, you may want to temporarily disable Mil Firewall, thus allowing all network traffic. In such cases, you have to right-click the Mil Firewall icon on the taskbar in the lower right corner of your screen and select the option Allow all traffic. This will immediately allow all incoming and outgoing network traffic on all network adapters, regardless of your current Mil Firewall settings.
You should not stay in such mode for a long time because your computer will be defenseless against network attacks. After you have corrected the problem, you can allow the normal network access again by selecting Normal on the right-click menu of Mil Shield taskbar icon.
Can I use Mil Firewall along with the standard Windows firewall?
In Windows XP and Windows Vista there is build-in firewall with limited functionality. Mil Firewall can be installed and will be working along this firewall without any problems. However, if you decide to leave the Windows firewall turned on, there may be some complications:
If you want to allow certain program to act as a server (to accept incoming connections), you have to allow this network access in both Mil Firewall and Windows Firewall because it will be blocked even when one of them is blocking it and the other is allowing it. This is true only for the incoming (server) connections because Windows firewall does not protect against outgoing connections.
If you decide to turn off the Windows firewall, it is best to disable the alerts that you will receive from Windows about it because Windows is unable to detect that your computer is protected by Mil Firewall.
A program can not access the network even if there is a program rule for it in the Mil Firewall settings
There are few possible reasons for this problem:
The program rule is not enabling the addresses, ports or protocols that the program needs. You can change the type of the rule to Ask to force Mil Firewall to notify you when the program wants to access the network and this access is not enabled by the program rule. If there are no notifications then the problem is elsewhere.
You may have another firewall on your computer. In such case the access must be enabled in both firewalls in order to be working. In most cases you may have the standard Windows firewall (in Windows XP or Vista). You have to turn off the other firewall or update its network rules.
Some programs does not use the standard Windows network interface. This does not allow Mil Shield to detect which program tries to access the network and the access is disabled. In such case, you have to find which addresses, ports and protocols need to be open and create a global rule with them. Warning! The global rule will be enabling these addresses ports and protocols for all programs on your PC so make sure that you are enabling only the minimal required set of addresses, protocols and ports.
I can't install Mil Firewall. Why is that?
On Windows 2000, Windows XP and Windows Vista only the administrators can install applications. If you are receiving a message that your user account does not have administrative rights you just need to log out and log in as administrator and run the installation program again.
This restriction is a built-in security measure on these operating systems. If you still can't install the software after switching to an account with administrator rights then send a message to email@example.com.
Why is Mil Firewall visible on all user accounts when I install it only in one account?
If there was a previous installation of Mil Firewall in all user accounts you should uninstall Mil Firewall first and then install it again only in one user account. If the shortcuts to Mil Firewall still remain in other accounts just delete them.